When your commercial refrigerator isn’t working right, it can quickly turn into a crisis. And if you use Avantco equipment, knowing how to reach Avantco tech support can save your inventory, your time, and your peace of mind. Whether you’re running a restaurant, deli, bar, or catering service, fast and effective tech support is essential.
In this guide, we’ll cover everything you need to know about getting technical help from Avantco. From contact details to common problems and warranty tips, this is your go to resource for keeping your refrigeration equipment running smoothly.
What Is Avantco Tech Support?
Avantco tech support is the dedicated customer service and technical assistance department for Avantco Refrigeration. The team helps users troubleshoot and resolve issues with Avantco appliances, especially commercial refrigerators, freezers, prep tables, and display coolers.
They assist with:
Troubleshooting cooling problems
Replacing faulty parts
Answering warranty-related questions
Connecting you with authorized service centers
Providing manuals, schematics, and technical documents
How to Contact Avantco Tech Support
Getting in touch with Avantco is simple. They offer several ways to get the help you need, depending on your issue.
Phone Support
Avantco’s customer service phone line is:
1-800-555-1234 (Example only; please check your actual product manual or retailer)
This is ideal if your refrigerator has suddenly stopped working, or you need quick answers.
Email Support
Email is available for less urgent needs. You can reach them at:
support@avantcorefrigeration.com
You’ll typically get a response within 24 hours on business days.
Live Chat (if purchased via WebstaurantStore)
If you purchased your Avantco unit from WebstaurantStore, you can access live chat from your order page for quick support.
What to Expect from Avantco Tech Support
When you reach out to Avantco tech support, here’s what you can expect:
Polite, professional assistance
Step by step troubleshooting
Help identifying and ordering OEM parts
Support with warranty claims
Access to PDF manuals and wiring diagrams
Pro tip: Have your model number, serial number, and purchase date ready before calling or emailing.
Common Problems Solved by Avantco Tech Support
Here are typical issues that Avantco tech support helps users fix:
1 Refrigerator Not Cooling Properly
This is the most common issue. It could be caused by:
Dirty condenser coils
Faulty fan motors
Low refrigerant
Broken thermostat
Tech support will guide you through basic checks and suggest whether to clean parts, reset the system, or schedule service.
2. Unit Making Strange Noises
Buzzing, clicking, or grinding sounds may mean trouble with:
Fan blades
Compressor
Loose panels or parts
Avantco tech support can help you locate the noise and advise next steps.
3. Freezer Icing Over
Frost buildup is often due to:
Door seal failure
Blocked airflow
Thermostat issues
They’ll walk you through defrosting and inspecting for component failure.
4. Digital Controls Not Responding
Control boards can fail or glitch. Tech support may help you:
Perform a hard reset
Check voltage
Replace faulty control components
5. Doors Not Closing or Sealing
A bad door seal increases energy costs and food spoilage risks. Avantco’s team will:
Guide you in inspecting gaskets
Help you order the right replacement part
Avantco Tech Support Phone Number and Email (Quick Reference)
| Support Type | Contact Info |
|---|---|
| Phone | 1-800-555-1234 (example) |
| support@avantcorefrigeration.com | |
| Live Chat | Available via WebstaurantStore |
Warranty and Parts Help from Avantco Tech Support
Avantco refrigeration units typically come with a 1 year parts and labor warranty, plus additional coverage on the compressor.
Warranty Support Includes:
Diagnosing covered issues
Approving replacements
Referring you to local service providers
Shipping parts under warranty terms
Parts Help Includes:
Identifying correct part numbers
Ordering OEM replacement parts
Installation advice (for minor parts)
Important: Make sure not to void your warranty by using non OEM parts or unapproved service techs. Always check with Avantco before making repairs.
Avantco Refrigerator Troubleshooting Guide (DIY Help)
Before calling tech support, you can try these quick troubleshooting steps:
1. Check Power
Make sure the plug is secure
Test the outlet with another appliance
Reset the circuit breaker
2. Inspect the Condenser Coils
Dirty coils reduce cooling
Clean with a coil brush or vacuum
Always unplug the unit first
3. Listen for the Fan
No airflow might mean a failed fan motor
Try opening and closing the door do you hear air circulation?
4. Review the Thermostat Setting
A bumped control knob or display setting can stop cooling
Set the temp to 38°F and monitor for change
5. Look for Ice Buildup
Frost inside the evaporator area can block airflow
Defrost the unit and restart
These steps might solve minor issues and help you give clearer info to Avantco tech support when you call.
When to Call Avantco Tech Support vs. a Local Repair Pro
Call Avantco Tech Support When:
You’re under warranty
You need to order OEM parts
You want to troubleshoot first
You have a question about how your unit works
Call a Local Technician When:
You smell burning or hear loud electrical noises
The compressor is hot or silent
You see water or refrigerant leaking
You’ve tried tech support, but the issue continues
You can always start with Avantco tech support and let them recommend whether professional repair is needed.
DIY vs Professional Avantco Refrigerator Repairs
DIY Repairs (Safe for):
Cleaning condenser coils
Replacing door gaskets
Resetting the control board
Replacing lights or knobs
Professional Repairs (Better for):
Compressor replacement
Refrigerant leaks
Electrical faults
Internal fan motor failure
If you’re unsure, always ask Avantco before attempting any internal repairs. Safety and warranty protection should come first.
How Avantco Tech Support Helps You Save Time and Money
Fast help means less downtime. Here’s how Avantco support makes life easier:
Keeps your inventory safe
Reduces repair costs through correct diagnosis
Saves time by guiding you through fixes without waiting for a technician
Increases lifespan of your equipment through maintenance tips
Supports your warranty, avoiding out of pocket expenses
In busy kitchens, every minute counts. That’s why Avantco tech support is an asset, not just a service.
Maintenance Tips Shared by Avantco Tech Support
Want to avoid calling tech support altogether? Here are their top preventative maintenance tips:
Clean Coils Monthly
Use a coil brush or compressed air
Prevents overheating and cooling issues
Check Gaskets Regularly
Look for cracks or gaps
Replace if the seal doesn’t hold a dollar bill
Keep It Level
Uneven units strain doors and refrigerant lines
Use a level tool to check the base
Don’t Overload Shelves
Too much product blocks airflow
Leave space between items for even cooling
Inspect Drain Lines
Clogs can cause leaks
Clear with warm water and a soft pipe cleaner
These small tasks go a long way toward keeping your unit in top shape.
Final Thoughts: Get the Most Out of Avantco Tech Support
Your Avantco refrigerator is one of the most important tools in your business. When something goes wrong, knowing how to get fast, reliable help can mean the difference between saving your stock or losing it.